Shipping Policy

Shipping Policy

At My Store, we ship all orders from within the United States, aiming to deliver most packages within 3-7 business days. Our team processes orders Monday through Friday, excluding holidays, to ensure timely shipment and reliable tracking for every purchase.

Order Processing

We prepare and pack orders within 1-3 business days. If you place your order before our daily cutoff time, there is a strong chance it will be shipped the same day. Orders placed after the cutoff will be shipped the following business day.

Shipping and Delivery Time

Once shipped, delivery times depend on your location. Standard shipping typically takes 3-7 business days within the US. During checkout, expedited shipping options are available if you require faster delivery. Please note, these timeframes are estimates; after your package is in the carrier’s hands, My Store cannot influence delivery speed.

Shipping Fees and Free Shipping

Within the United States, orders that meet a minimum subtotal qualify for free standard shipping. If your order is eligible, the discount will automatically apply at checkout.

Shipping Restrictions

  • We currently ship only within the United States.
  • Larger items cannot be shipped to PO boxes; smaller items may be shipped to PO boxes depending on the product.

Tracking Your Order

When your order ships, you will receive a tracking number via email. If your tracking status does not update for more than 5 business days, please contact us at benejerome116@gmail.com so we can investigate the delay and assist you.

Shipping Issues and Claims

  • If your package arrives damaged, please photograph the damage before unpacking all contents.
  • Contact My Store within 7 days of delivery to report any issues.
  • We will work with you to provide a replacement or refund promptly.

Changes to Shipping Address

If you need to change your shipping address after placing your order, notify us immediately at benejerome116@gmail.com.

  • If your order has not yet shipped, we will usually be able to update your address.
  • Once the package is in transit, any address corrections must be coordinated directly with the carrier.