Return & Refund Policy

Return & Refund Policy

Last updated: 2026-11-11

This Return & Refund Policy explains how My Store handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at benejerome116@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at benejerome116@gmail.com.

Store-Specific Conditions

  • We want you to be happy with what you ordered.
  • You have 30 days from the day your order arrives to return any unused item in its original condition and packaging.
  • Once we receive the return, we'll process your refund to the original payment method.
  • To start a return, go to the contact form on our website and send us a note with your order number and what you'd like to return.
  • We'll send you the return address and any instructions you need.
  • You're responsible for the cost of shipping the item back unless it arrived damaged or we sent the wrong thing — in that case, we've got you covered.
  • If something arrives broken, leaking, or not what you ordered, contact us within 7 days of delivery.
  • We'll replace it or refund it, whichever you prefer.
  • A few things we can't accept: burned candles, used sprays or diffusers, items marked final sale, and anything returned after the 30-day window.
  • Gift cards are non-refundable too.
  • If you're returning a gift, we can issue store credit instead of a refund to the original payment method.
  • We'd rather sort it out on the front end than have you go through the hassle of a return that doesn't work out.
  • We reserve the right to refuse returns that don't meet these conditions, but we'll always tell you why if that happens.